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ORDER RETURN/REFUND POLICY:

IMPORTANT: Returns past 30 days are refunded via store credit and Playpen Elite does not issue store credit for the original shipping charges.

All items discounted by 40% or more are considered final sale and cannot be returned for store credit or refunded to the original form of payment.

ONLINE RETURNS:
U.S. Domestic - 
Please email us at info@playpenelite.com

Please be sure to send us your item(s) back in full accordance with our Return Policy:

We are happy to offer our customers a 30 day guarantee.

For returns WITHIN 30 days:

  •   Start your free return process by emailing info@playpenelite.com 
  •   Money will be returned within 5 - 7 Business from receiving items
  •   Refunds will be issued to the original form of payment

For returns AFTER 30 days:

  • Customers must pay for a return label.
  • Refunds are issued via store credit and members are responsible for returning shipping costs.

**All returns are subject to a 20% restocking/disposal fee.
*Because of the nature of our business and products, we are unable to restock or resell any opened items. Returns are processed within 5-7 days after your items are delivered to us.

Damaged, defective, or incorrect items
 must be reported within 7 days of delivery with picture attached.

**Return drop-offs are NOT accepted at our warehouse.

RETURNED-TO-SENDER & REFUSED PACKAGES:


With limited exceptions, we do not provide prepaid return labels in these instances. Customers are responsible for covering shipping costs to return the items. Returned-to-Sender or Refused packages will be restocked and you will be issued a refund in the original form of payment if the address was entered correctly.

*no tampering of the address is possible on the label from any in house representative*


We are unable to make changes to orders once they have been placed in our system.
 To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.

We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

RESERVED RIGHTS REGARDING RETURNS:
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • An irregular or excessive returns history
  • An irregular or excessive returns history involving used, altered, laundered, damaged, or missing items; or
  • Potential fraudulent or criminal activity.


All items sent to our Warehouse will be discarded upon receipt.

STORE EXCHANGES:
Because we can't ensure the item required will be available by the time returned items come back to the Distribution Center, except in very limited circumstances, we are unable to accommodate exchanges.


DAMAGED/DEFECTIVE/INCORRECT ITEMS:
Should you receive a damaged, defective, or incorrect item, contact our Customer Care team via the email provided below.

info@playpenelite.com within 7 business days from delivery date. Once we receive your request, we will be in contact with you to address and resolve the issue.


RETURNING BY MAIL:
For U.S. Domestic customers, we recommend that you email us at info@playpenelite.com for return labels so we can inspect and process your refund. 

Depending on the shipping method and carrier selected, your return package may take several weeks to reach us if returning from an international location. Please allow 5-7 business days to process your return once it is delivered to our Distribution Center. 

Playpen Elite is not responsible for returns until they reach our Distribution Center in Orem, Utah. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Playpen Elite is able to refuse issuing store credit for your return. 

All returns must have EXACTLY what was in the original purchase. Any items missing will cause a fault in the return and is subject to Playpen Elite's discretion to process a refund of any kind.

 

ORDER CANCELLATIONS:
Members are able to cancel their order 12-24 hours from ordering so long as it is still pending processing for a full refund no questions asked. Please email info@playpenelite.com or call us at +1 415 851 2599 to cancel within the time period.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@playpenelite.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@playpenelite.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right by emailing info@playpenelite.com

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