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FAQ

What are my payment options?

We securely accept all major credit cards (MasterCard, Visa, and American Express), as well as PayPal and Apple Pay.

How can I track my order?

A tracking number will be provided to you in your Shipping Confirmation email. 

Which countries do you ship to?

United States and Canada.

Is my order with Playpen Elite secure?

Yes. We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means). 

The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol for all transactional data.

How can I change my shipping address?

Yes you can, please send us an email within 48 hours at info@playpenelite.com.


Please provide your order number in the email as this will help us quickly locate your order. 

Can you ship to a P.O. box?

No, we can only ship to a residential and commercial address with a physical location.

How long will my delivery take?

To learn more about our delivery and shipping times, please read our - Shipping Policy

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